Postage, Returns & Exchanges




  • Our current turn around time is 3-7 business days from order received to dispatch. 
  • Orders that take longer than the current turn around times will receive complimentary express postage upgrade. 



  • We offer $4 priority shipping without tracking for eligible products
  • Flat rate standard tracked shipping at $8.50
  • Flat rate express shipping at $12.50 (please note standard production times are still required. The express option relates to the postage only, not the time frame for making).
  • FREE standard tracked shipping for all orders over $100 within Australia.
  • We offer international postage from $8.50 pending location, overall weight & size.



  • All sales are final especially custom made to order items - Unfortunately due to health and hygiene we are unable to accept change of mind refunds, returns or exchanges.
  • Please choose carefully before checkout is complete. 



  • All of our products undergo a stringent quality control check prior to leaving our care.
  • Returns are not eligible for normal wear & tear, or rough handling and/or incorrect use of our products
  • We will not refund or exchange for minor cosmetic irregularities for (for eg. fraying or irregularities with ribbon on garlands/toys)
  • If there is a fault with your product please contact us within 5 days of receiving to advise us. 
  • The product will undergo inspection upon return to us the for approval of the exchange
  • In the event that the item is deemed faulty, we will reimburse postage costs to the customer.
  • We may offer an exchange or store credit note and in some cases a refund.
  • If approved for exchange, this is for same product /style previously purchased.